Dimensi Kecerdasan Emosional: Memahami dan Mendukung Orang Lain Terhadap Perilaku Caring Perawat Pelaksana Menurut Persepsi Klien

Anisah Ardiana, Junaiti Sahar, Dewi Gayatri


DOI: http://dx.doi.org/10.7454/jki.v13i3.243


Abstract


Abstrak

Kemampuan memahami dan mendukung emosi orang lain memampukan perawat menerima perasaan klien sehingga akan terbentuk hubungan saling percaya, salah satu wujud perilaku caring. Penelitian deskriptif korelasi ini bertujuan mengetahui hubungan dimensi kecerdasan emosional: memahami dan mendukung emosi orang lain dengan perilaku caring perawat menurut persepsi klien. Sampel meliputi 92 perawat pelaksana dan 92 klien. Analisis menggunakan uji Chi-Square dan regresi logistik berganda. Menurut persepsi klien, 54% perawat berperilaku caring dan 59,8% perawat memiliki dimensi memahami dan mendukung emosi orang lain. Terdapat hubungan yang signifikan antara dimensi memahami dan mendukung emosi orang lain dengan perilaku caring perawat. Perawat dengan dimensi memahami dan mendukung emosi orang lain yang tinggi berpeluang 2,567 kali lebih caring. Rumah sakit perlu mengembangkan program pelatihan komunikasi efektif dan terapeutik.

 

Abstract

Nurse's caring behavior based on high emotional intelligence can encourage the quality of nursing service. The descriptive correlation research with samples of 92 nurses and 92 patients, was to recognize the relationship between dimension of understanding and support of other people's emotions with nurse's caring behavior according to patients' perceptions. An approximately 54 % of nurses are caring and 59,8 % nurses have dimension of understanding and support of other people's emotions. Chi-Square test showed that the dimension of understanding and support of other people's emotions is significantly associated with nurses caring behavior. Nurses who are having high level in this dimension are having opportunity as much as 2,567 times more caring. A training program on effective and terapheutic communication should be developed.


Keywords


caring, kecerdasan emosional, memahami dan mendukung emosi orang lain, perawat, persepsi klien

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